CHC52021 Diploma of Community Services

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities. At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management. Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination. This course includes a work placement of 200 hours to be completed within the course duration.

Entry Requirements

  • Be the minimum age of 18 years old

  • Be proficient in the English language, with a good standard of literacy and numeracy skills

  • Have access to internet, webcam, email and MS Word, Adobe software and computer no older than 5 years

  • Complete a Language, Literacy and Numeracy Evaluation

Delivery Options

  • Self Directed (Pay Upfront) – will suit the self-directed, self-motivated independent learner

  • Fully Supported (Pay Upfront) – will suit the learner that wants support available via 1:1 sessions with their trainer/assessor

  • Fully Supported (Payment Plan) – will suit the learner that wants support via 1:1 sessions with their trainer but wants to pay in instalments

Self Directed Pay upfront


FULL SUPPORT Pay upfront




InclusionsSelf DirectedFull SupportPayment Plan
Classroom Sessions
eLearning Modules
Recorded Lectures
Online Learning and Assessment resources
Video Tips for Assessments
Community of Practice - online networking with industry professionals
Online Discussion Forums
1:1 Mentoring Sessions
(Max 1 per unit of competency)
Weekly Live Virtual Classes
Weekly Assessment Support Sessions (Classroom)
Weekly Assessment Support Sessions (Online)
1:1 Mentoring Sessions $30 per 30mins at extra cost - Buy 10 for $299

Role Plays in Assessment

In this course, you will engage in both summative and formative assessments, involving tasks such as writing reports, creating portfolios, and participating in role-playing scenarios. <br>
Additionally, you will undertake various projects requiring independent research and respond to written and oral questions aimed at applying theoretical knowledge to practical situations.

We strongly encourage you to embrace the role play experience as an opportunity to practice and learn new skills We also recommend that you:

  • Complete the eLearning modules prior to commencing your assessment
  • Pair with a study buddy for mutual assistance with assessments and idea sharing.
  • Access online classrooms where trainers cover course content.
  • Engage in activities aligned with assessments to enhance understanding and skills.


Role-playing is integrated into certain course modules and serves as a practical component of assessments, including those during work placements.

Benefits of Role-Playing:
Meditech Training College ensure the inclusion of role-playing activities throughout your studies due to their interactive and beneficial nature. These activities offer opportunities for collaboration with peers, family, friends, and colleagues, providing the following advantages:

  • Enhanced decision-making and communication skills essential in health and community service settings.
  • Preparation for work placements by simulating scenarios encountered in the industry.
  • Development of practical knowledge and skills to be better prepared for roles in community services, particularly in sectors such as disability and aged care.

Recognition of Prior Learning (RPL) & Credit Transfer


Students who believe they are already competent in parts of the course may apply for RPL. An application for RPL may only be made after enrolment and must be made using the RPL Application Form that will be provided. RPL is a form of assessment and requires the same application of the principles of assessment and the rules of evidence which are applied in any form of competency-based assessment.


Credit Transfer

Students who have completed units of this course at other registered training organisations will be given a credit transfer on presentation of a verified transcript, award or Statement of Attainment.

If you believe you have relevant prior learning for RPL or Credit Transfer and can gather evidence to support this, please feel free to send us a message to discuss this with our team.

Career Opportunities

  • Senior Youth Worker
  • Community Work Coordinator
  • Team Leader
  • Community Care Manager
  • Family Services Coordinator
  • Community Services Coordinator Case Coordinator
  • Community Program Coordinator
  • Case Coordinator (Disability)

Units Include


Assess co-existing needs


Develop and implement service programs


Recognise and respond to crisis situations


Facilitate and review case management


Analyse impacts of sociological factors on people in community work and services


Recognise and respond appropriately to domestic and family violence


Work with diverse people


Promote Aboriginal and/or Torres Strait Islander cultural safety


Manage legal and ethical compliance


Facilitate workplace debriefing and support processes


Reflect on and improve own professional practice


Maintain work health and safety


Facilitate goal-directed planning


Implement case management practice


Coordinate complex case requirements


Provide case management supervision


Work effectively in trauma informed care


Work with people with mental health issues


Facilitate community participation and social inclusion


Provide person-centred services to people with disability with complex needs

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